Innovation Support Engineer

·        Provide timely and professional technical support via email, phone, chat, and remote tools.

·        Diagnose and troubleshoot hardware, software, system and integration issues acoss a range of laundry automation equipment, controls systems and applications.

·        Guide UniFirst Team Partners through step-by-step solutions, ensuring high levels of satisfaction and engagement through the support process.

·        Collaborate with Engineering, Production and IT to escalate and resolve complex or recurring issues.

·        Document issues, resolutions, and customer interactions in the UniFirst Service Management platform.

·        Contribute to the creation and maintenance of knowledge base articles, FAQs, and technical documentation.

·        Identify patterns in support requests and provide feedback for product improvements or bug fixes.